Fifa 12 and Hacked Gamertag Accounts

[Shinobi273]

Originally Posted by MartyMcFly

I see:

Consoles that do not require your password for sign in
Visited Consoles Last Visited

Most Recent Console 1/18/2012


Consoles that require your password for sign in
Visited Consoles Last visited

Most Recent Console 1/12/2012


Hacked or no? I don't understand it :/

Use the other links I gave and change your password now.

I had an unauthorized console on the 12th as well before my profile was used on the 15th.

Unless someone has an explanation of something that happened on the 12th that caused console IDs to reset or something... it hasn't happened before for me.

[DEG23]

Originally Posted by Tyger7

EA seems very hard to email or online chat with. I couldn't find an answer.

I am thinking of calling them back and telling them I'd like to not have my account investigated and that the 28 dollars taken is not worth the cost of being disabled from the media I use often. My auto renew for my gold membership expires on Jan 22. I don't know what I'll do.

EA customer support is a nightmare to deal with. After i couldn't get through to anyone via their online chat i resorted to the EA forums and the only answer i received there was from the mods directing me back to the online chat.

After that i contacted EA support Australia over the phone, cost me a small fortune in toll charges though but in the end i was told that my EA account was deactivated but they refused to delete it from their systems, ensuring me that a deactivation was enough.

I opted not to tell Microsoft and just accept what happened and try and do my best to avoid it happening again, not worth the loss of my account for a month.

Originally Posted by Shinobi273

EA lists my gamertag on my profile but I don't see where to take it off.

Since EA online become Origin there no longer seems to be an option to edit your gamertag. When i was on the phone to EA customer support, i asked if i could delete my gamertag via 'my profile' and was told the best option was to deactivate my current account and create a new one if my gamertag was invalid, mind you they didn't give any solid answers when i told them the reason i wanted it removed was because the account was hacked.

[HabsCen10ial]

This is for Shinobi273, I own two xbox`s and have never used my account on another xbox. I was on my main 360 last night (19th) and my 2nd 360 last Sunday (15th). I don`t really think I have been hacked because all my points are still there and my history looks fine.

Here is the info the 1st link gave me:

Consoles that do not require your password for sign in
Visited Consoles Last Visited

Most Recent Console 1/19/2012
can`t remember what it said but basically my 2nd console 1/15/2012


Consoles that require your password for sign in
Visited Consoles Last visited

Most Recent Console 1/11/2012 - I have no idea what this would be!

[Shinobi273]

Yeah, I don't know what that is. My GF has a gold live account with points as well and her account does not have any additional logins.

There isn't really any harm in changing your password and also checking your account security settings. Just make sure you write it down somewhere. I keep passwords in a box in my place and in my planer in case I lose one.

[ChickinOnaChain]

Knowing about the hacking done on this game, I'm amazed people still play it. It's like playing with a loaded gun.

[Shinobi273]

Originally Posted by pbrown78541

Knowing about the hacking done on this game, I'm amazed people still play it. It's like playing with a loaded gun.

The hacking has made everything so cheap! Check out the good deals thread in this forum.

[Der Fuhrer]

On this whole console thing that people are having trouble with, I think it is your normal console but it changes whenever you change your password, because mine said I had a different one on the 8th and I think even though the credit card is expired on my account you can still buy microsoft points with it and none were purchased.

[Shinobi273]

Originally Posted by Der Fuhrer

On this whole console thing that people are having trouble with, I think it is your normal console but it changes whenever you change your password, because mine said I had a different one on the 8th and I think even though the credit card is expired on my account you can still buy microsoft points with it and none were purchased.

I didn't change my password before I got hacked. IDK about the CC thing, I was smart and never put it on there.

[Der Fuhrer]

Originally Posted by Shinobi273

I didn't change my password before I got hacked. IDK about the CC thing, I was smart and never put it on there.

It is my dads and he did it so we can save money on the Family pack, and since I don't have to pay for my live I will not complain, though I do find it weird that we can still play since he had to cancel his credit card last summer when it was lost on vacation.

[Shinobi273]

Originally Posted by Der Fuhrer

It is my dads and he did it so we can save money on the Family pack, and since I don't have to pay for my live I will not complain, though I do find it weird that we can still play since he had to cancel his credit card last summer when it was lost on vacation.

At some point, MS gets fed up with you not paying and cancells your gold status. My brother let his CC expire and he kept gold for a long time but never resubscribed after gold was revoked so idk if he just gets it free or they back-charge your next subscription.

[Der Fuhrer]

Originally Posted by Shinobi273

At some point, MS gets fed up with you not paying and cancells your gold status. My brother let his CC expire and he kept gold for a long time but never resubscribed after gold was revoked so idk if he just gets it free or they back-charge your next subscription.

If it happens then it happens, I definitely do not want a CC on my account after all this crap, especially since it will be rather difficult for me to spot if my account has been hacked quickly since I already have 1000 on this game and don't often check my email.

[HabsCen10ial]

Originally Posted by Shinobi273

Yeah, I don't know what that is. My GF has a gold live account with points as well and her account does not have any additional logins.

There isn't really any harm in changing your password and also checking your account security settings. Just make sure you write it down somewhere. I keep passwords in a box in my place and in my planer in case I lose one.

Ok well I refreshed it and changed it so I always need a password at sign in and it still shows 3 consoles but now it shows them all under the required sign in list.

Jan 20th
Jan 15th
Jan 11th

I last logged on last night (19th) but it must have something to do with the time difference. I really wish I knew why three dates are listed.

Originally Posted by pbrown78541

Knowing about the hacking done on this game, I'm amazed people still play it. It's like playing with a loaded gun.

I feel like picking it up and getting a head start on the achievements while there still obtainable.

[dertswa687o]

First off, it sucks that all of you guys got hacked. If this happened to me, I would be furious. It would destroy my completion percentage with a game I have no desire to play. But I think I'm safe.

I joined Live as a "child" account, and I still am today. I don't particularly know why I did that (other than the fact that I wasn't actually 18), but I did. So that means I cannot purchase anything via xbox.com. I have to buy dlc and stuff on my console. My dad's credit card info is off my account now and I plan on using prepaid cards in the future.

I hope that actually is true, but from what I understand no one is necessarily safe. Scary stuff...

[23david23]

People who got hacked. To get money back can you just call your credit card bank and file a claim that someone else used your card? I am pretty sure they will give you money back

[xTyDiRiUmx]

My Account was hacked on 12/30, 5000+ MP stolen, no other purchases. Having to wait 25+ days if not longer is ridiclious and the worst part. It shouldn't take this long to realize the same thing that is happening to everyone, refund the points, change the password/e-mail info, and unlock the account. I'm still without my account at day 21 now... BTW, add me to the list of people hacked: xTyDiRiUmx

[xTyDiRiUmx]

Originally Posted by DEG23

Just thought i would add my story to the list. I was hacked on Christmas Eve (i knew i had been bad last year but i didn't think i deserved a FIFA hack for Christmas)

15 points added to my gamerscore for FIFA 12 and over 3000 points gone.

I was using a different email address for both my XBL and my EA account, different passwords also, but my gamertag was linked to my EA account.

After i discovered the hack i changed all passwords and even activated the xbox live pass code (not sure if this helps in anyway) i also contacted EA customer support and asked them to delete my EA account. I was told the account couldn't be deleted only deactivated.

Hope this helps anyone with questions and fingers crossed no one else here falls victim

Have you gotten your account back yet? How long did it take to get it back if so?

[nathanshown]

This happened to me as of recent as well. I was trying to sign into EA for the Battlefield 3 stuffs. Eventually I noticed on my phone widget that it said I was online playing Fifa 12. I was completely confused. I logged in and my 360 said I was last logged into another console. I checked my games and I did not have Fifa 12 on them, yet on my phone it said I have 15/1000. After a couple days of noticing this I was looking to spend some of my ms points on random Arcade games when I noticed I had lost all my points. This is when I checked my games played and Fifa 12 was there with a measely 15g. I then called microsoft and they told me my account would be under investigation up to 15 days and no be able to play during this time. My account was never shut down but they did send me 30 days free for a new account. After a week or so they sent me an email to change my password. They gave me a 1600 point code and a 30 day extended membership code. I'm definitely happy to have my account back but it is still a pain to have 15/1000. Now I will have to buck up and probably painfully rent and play this game. I just thought I should share my story as I was completely clueless before and during this process and I hope I helped.

[Kill Jim 16]

This is unnaceptable from Ea. Ill share this shock story as well,

Yesterday 21-01-12 I got a msg off a friend saying his account got hacked and his entire 2.8 mil of coins stolen, I went to private chat and we were discussing how it could of happened, he said he was logged into n4s the run, and he was suddenly logged out, he kept gettin a msg saying he was already logged into another console, As we were chatting they hit him again and deleted all his online friends including me, They then stole his entire best team.

After some investigating work we found numerous accounts in the trade weekly top 100 for earning. accounts set up to do the stealing then they send all their money to 1 account, all the accounts had 5 gamerscore and were shutdown, it lead to the person currently 2nd in the trading weekly leaderboards as of now!( I cant name names for obvious reasons). weekly leaderboards reset after monday at 12a.m.

My friends account is now being looked into by microsoft but he has to now have his account frozen for a month.

This is getting too much, we have all the evidence but EA wont do a thing about it, while more and more ppl continue to be fleeced. I currently play a lot as i'm near the top of leaderboards but this incident has put me completely off. I very much doubt ill be getting the next fifa.

[Kill Jim 16]

Got an idea how they operate now, once their in to your account they immediately load fifa up and if u have played it they'll steal your coins and players, those who havent got the game will have their microsoft points used to open gold pks. If u havent got any msp theyll then try to order some if u have a credit card logged.

I found over 10 accounts in the leaderboards yesterday all with random letters as their club name with ammounts totalling 14 million, 10 or so ppl were hacked yesterday including my friend. and thats just coins, god knows how many were fleeced msp! This is a big problem and I wont be surprised if it gets tabloid headlines soon.

By the way the 2nd time they hit him my m8 was on the online chat service with xbox and with me on private chat, he told her that they were in his account as they were speaking, her response was " oh my god, thats a serious breach of security". lol, he had his 1700 msp stolen as well the 2nd time.

Feel sorry for ppl who have no intention of playing the game, they cant get that gs removed once its there, again totally unnaceptable!!

[crisatron]

Originally Posted by xTyDiRiUmx

Have you gotten your account back yet? How long did it take to get it back if so?

I got hacked and reported it to Microsoft monday and had my account back by Thursday along with codes for 1200 msp and 1 month of xbl and because my brother has fifa12 I've decided to play it for more achievements but ea needs to sort this crap out as it seems to be happening to alot more people now.

[RuggersAssassin]

On Xbox Live I keep getting disconnected and it says i'm logged in somewhere else. I resest my password on Windows Live twice and somehow they still got through. Hotmail says I have to wait 24 hours before they will send me a new password if I submitted enough information. It was a kid I think, he was playing FIFA which shows up on my account and I do not own that and none of my friends do. He sent my friend a message saying "oh hello mate." So i'm hacked somehow. Advice!?

[iBuzz7S]

Your first point of contact should be Microsoft, not X360A. Contact them and let them know that your account has been recovered without your permission and they will hopefully put a stop to it, freezing the account while they investigate.

[Shinobi273]

Originally Posted by RuggersAssassin

On Xbox Live I keep getting disconnected and it says i'm logged in somewhere else. I resest my password on Windows Live twice and somehow they still got through. Hotmail says I have to wait 24 hours before they will send me a new password if I submitted enough information. It was a kid I think, he was playing FIFA which shows up on my account and I do not own that and none of my friends do. He sent my friend a message saying "oh hello mate." So i'm hacked somehow. Advice!?

Originally Posted by Shinobi273

https://live.xbox.com/en-US/Profile/Protection

Go there are check your visited consoles. If you have extra console logins, you're hacked. If you have extra consoles on there, use the require profile download button there. It didn't require a login for me right away but when I tried to play a game the update check signed me out and I had to recover my profile.

https://account.live.com/ManageAssocIds

Also, on this site there will probably be another e-mail that the hackers will use to change your password. You should have also gotten a confirmation e-mail about adding another e-mail to your account. If you haven't already added your own, you should do so. It helped me detect the breach in under 24 hours and helped me get my account back without MS support.

https://account.live.com/summarypage.aspx

That is where you can check a lot of your security for your windows live ID.

Additional Tip:
Make sure the password on the e-mail you list is different from your windows live ID password so they can't remove your e-mail. I was able to reset my password via my e-mail, remove the hacker e-mail, and change my password. They may have also changed my security question because when I called MS support the answer I gave didn't check out.

You need to remove the additional e-mail the hacker is using to reset your password.

[RuggersAssassin]

Originally Posted by Shinobi273

You need to remove the additional e-mail the hacker is using to reset your password.

I can't go on any of those sites. My password doesn't work.

[Shinobi273]

Originally Posted by RuggersAssassin

I can't go on any of those sites. My password doesn't work.

You need to call MS support right now. If you have completely lost control of your account it's gonna take a while. More than likely, they have changed your security questions as well. They are going to need your console ID so have your console fired up.

The number for US is 1-800-469-9269 (1-800-4MYXBOX)

It's a lot easier if you can reset your password so you could access those pages and lock them out.

[RuggersAssassin]

So after talking to support...My Security Question was changed to Chinese. Due to this, they cannot fix antyhing because its against something or another...? They said my account will be locked within 24 hours. They will then investiagate and fix my Windows Live ID. He said nothing was used to purchase with my card, but I had 1600 points and was left with 200. I had FIFA played. He said they will be quick. Questions for others who were hacked: Do they just send you a new password eventually to the email they gave you and reimburse you with your points? I'm very confused. He said the account (Gamertag/Score) will remain intact but the email password and such must be changed my Microsoft and it takes a week. So according to my analysis, FIFA was played (ruin my completion!), and current points were spent, but nothing else was bough. He said the billing information listed nothing, but I know for a fact something was bought and probably FIFA DLC. I think there is nothing I can do but wait and hope it's not compromised further. Thanks to everyone on here, especially Shinobi.

[Shinobi273]

Tyger's OP shows what they are buying. I was able to somewhat limit my damage with the security pages but they still cleaned out my MSP. No idea how long it's gonna take for you or what exactly needs changing. It's only been a couple weeks for me so hopefully next week I have all my MSP back. I was able to hold on to my account and still play but I dropped their e-mail, changed my password, and made their console require a login.

It seems sad that we are upset about completion but I'm still upset lol. Welcome to the club.

[RuggersAssassin]

Originally Posted by Shinobi273

. I was able to hold on to my account and still play but I dropped their e-mail, changed my password, and made their console require a login.

I take it I can't drop my email or password because my Windows Live ID is completely compromised at the moment? And how do you require a console login? I also probabably cant remove my CC. They better lock my account quick before it's used against. Excuse my stupidity haha.

And according to Tyger, this was just random hacking, nothing I could do to stop it? Never played FIFA, and don't have an EA account.

And a big SCREW YOU to the hacker. I use that email for school and colleges send me information along with my school organizations. I never thought my email would be hacked randomly. Mircosoft better be quick with this. Whoever did this I would burn their house down and make them watch. Screw them. Extreme? No. Teach these hacker pricks a lesson.

[Shinobi273]

Originally Posted by RuggersAssassin

I take it I can't drop my email or password because my Windows Live ID is completely compromised at the moment? And how do you require a console login? I also probabably cant remove my CC. They better lock my account quick before it's used against. Excuse my stupidity haha.

And according to Tyger, this was just random hacking, nothing I could do to stop it? Never played FIFA, and don't have an EA account.

Sorry, I figured you were done and stopped checking on the thread. Yeah, my Windows LIVE ID was compromised and the password changed but I was able to e-mail myself a reset link (different e-mail from LIVE ID). It also emailed the hacker a reset link (I'm guessing) so I dropped the email they added and then changed my password.

Somehow they didn't recover my gamertag or invalidate the gamertag on my console so I also went to xbox.com to require login on all consoles to prevent them from continuing to use my GT.

It's strange that you don't also have an EA account. IDK how they are getting in considering I don't use the e-mail and nothing else in my digital identity was compromised. The hacker got lucky on a weekend when I wasn't checking my e-mail or I would have been alerted by the new e-mail confirmation. The tip off was using my GT on another console.

You could call your CC company and report the card stolen and dispute the charges.

[RuggersAssassin]

Alright thanks Shinobi. I tried to reset the password earlier, but the hacker beat me to it I think as the link expired and i'm out of them for the next 24 hours it said. I'll try tommorow. And to add insult to injury, my account was not locked when I filed the complaint, I just called after noticing more points were spent (200-->20), and they assured me its locked now. They just said I can log on due to it being automatic. My credit card company is good and will take care of it. I don't see any additional charges, I think they just used the 1600 I had on it then went back on and used the remaining. If they did use more, my CC company will be fair to me.