Had a break-in and have some xbox live questions. Please help

[Wolverine674]

Any help on this will be appreciated. I had a break-in at my home and all they took was my xbox 360, ps2 and all my games. While dealing with calling insurance and talking to the cops, I checked a friend's xbox and it said my profile had been signed in 26 minutes prior. I haven't played it for almost 5 days.

Can xbox/microsoft track the ip address last used in association with my profile? That way I can get the ip, then get an ISP and hopefully let the cops get a name and address to find these MF'ers.

If they can't track it, does anyone know of anything I can do to track the ip? It might be a bit of legwork, but anything to get these guys since I have my suspicions as to who did it, but can't prove it.

Is there a way to change my profile name and info while blocking the old name from signing on so I can at least keep all my gamerscore points?

My brother-in-law had a similar problem and xbox told him that in "compromised account" situations, they completely cancel the exisiting account and I would have to start a new account.

[LoveAGramm]

Originally Posted by Wolverine674

Is there a way to change my profile name and info while blocking the old name from signing on so I can at least keep all my gamerscore points?

Couldn't you go to a friend's xbox and recover your gamertag? Then its no long usuable on your system unless they recover it. They cant recover unles they know your email or whatever you used to create it. Just an idea, hope it helps.

[Wolverine674]

Originally Posted by LoveAGramm

Couldn't you go to a friend's xbox and recover your gamertag? Then its no long usuable on your system unless they recover it. They cant recover unles they know your email or whatever you used to create it. Just an idea, hope it helps.

I haven't tried that, but my brother-in-law did tried that when he had the same problem and for some reason he would keep getting booted offline since the other systerm kept signing in. It might have been different for him since the stolen xbox was the original system and his was a 360.

And according to xbox.com and if I remember correctly, my email is listed under contact info on my xbox console.

[ApochWeiss]

Call X-Box customer support. As far as I know, they would be able to trace the IP address, but I can't guarantee they can. Considering they were dumb enough to sign onto your tag, they should be able to give you the IP address if you give them a proper time of when the tag signed on. Since you haven't been on for 5 days, you should be able to narrow it down easily . They also should be able to tell you what ISP it's from and not just the address. If they get that information, I would contact the ISP, inform them of the situation and demand the physical address, phone number, and name linked to that IP address, then relay the information over to the police. If they don't willingly hand the information over to you or the authorities, then get a supoena.

A buddy of mine had the same issue, except with credit card theft. His friend's 360 was hacked and somehow they hacked his. XBox found it was someone else and handed over the information and IP address but the ISP (Verizon if I remember correctly) would not disclose the information due to client confidentiality, and they would only release it with a subpoena or warrant for the individual(s) arrest. So he got a subpoena on the information and they still gave the cops hell because of the clause the customer signed, but eventually they got the information and the sob was arrested. He pressed charges but didn't go after him monetarily though, which I felt was stupid since the kid maxed his credit card over the limit with points (got $300+ out of him) and nobody refunded him his money.

[wayzey1]

Ask the police, they probably have the technology to track IP networks or w/e.

[Wolverine674]

Originally Posted by ApochWeiss

Call X-Box customer support. As far as I know, they would be able to trace the IP address, but I can't guarantee they can. Considering they were dumb enough to sign onto your tag, they should be able to give you the IP address if you give them a proper time of when the tag signed on. Since you haven't been on for 5 days, you should be able to narrow it down easily . They also should be able to tell you what ISP it's from and not just the address. If they get that information, I would contact the ISP, inform them of the situation and demand the physical address, phone number, and name linked to that IP address, then relay the information over to the police. If they don't willingly hand the information over to you or the authorities, then get a supoena.

Thank you for the suggestion. I'll call the detective who worked on it first thing Monday and ask him about getting a supoena if MS/ISP won't hand it over voluntarily.

I know it's just stuff, but I'm more upset about some MF'er breaking my windows, going through my home and taking my things because he's too lazy to buy his own and so disrespectful that he would steal from someone to get what he won't pay for on his own.

And believe me, I'll press as many charges against him as I'm allowed. Of course, I'll set up massive security around my place after that.

[ApochWeiss]

Originally Posted by Wolverine674

Thank you for the suggestion. I'll call the detective who worked on it first thing Monday and ask him about getting a supoena if MS/ISP won't hand it over voluntarily.

I know it's just stuff, but I'm more upset about some MF'er breaking my windows, going through my home and taking my things because he's too lazy to buy his own and so disrespectful that he would steal from someone to get what he won't pay for on his own.

And believe me, I'll press as many charges against him as I'm allowed. Of course, I'll set up massive security around my place after that.

I understand you completely. Whenever ANYONE steals from me, i make damn sure they regret it.Only person who got away with it was some guy at Wal-Mart YEARS ago because I really didn't give enough of a damn that he managed to tricdk me into giving him $20 back. Damn Christmas rush, NEVER working retail again. It's all the principle of the thing, I worked hard to get what I have, why should so bum get this stuff for free?

Granted, if it was stuff stolen to feed a drug addiction or something I'm leanient. I look at that as they can't help it, they don't have 100% control of themselves. Someone robbed $400, $500, something like that, worth of CDs and DVDs from my house. It was someone I knew becuase my dogs didn't back and they knew right what to go for. Got maybe 10 of the CDs back, and didn't press charges as long as he entered rehab for no shorter then 6 months.

He came out a new man...filled of hatred to me, but still a new man haha. I never got a penny back from the guy and a lot of what was stolen I can't replace now, rare and out of print stuff, but whatever. But if someone stole my 360, I'd slit the guy's the throat haha. just kidding. I don't know if you have financial information on your 360 for the marketplace or not, but if there are I'd get new cards and if any charges show up, throw on a charge for identity theft and another for fraud. You'll probably get a whole $30 out of the deal. hahaha.

All kidding aside, you do what you gotta do, but take some of what I said seriously, ESPECIALLY about the cards if any of that information is on there.

[True I Skill]

Im sorry about your loss..
I wouldnt be able to live with myself Knowing i was asleep when i should of been awake protecting my xbox360.

But, how long after being robbed was it that he signed into ur xboxlive account? The xbox might of been sold off by then at a carboot sale or somthing. Or the guy was just really that stupid enough to go on xboxlive.

This is probably going to be a stupid question, But i always get confused with this stuff, If the police do find the guy that stole ur xbox360, Do you get ur xbox360 back? or do they keep it as evidence and you get nothing back?

[Dragon's Heart]

Hey, good luck with getting your stuff back...I've had lotsa stuff stolen from my place...Nintendo with all games, Supernintendo and games, PSP and games, 80gig Ipod(had for maybe 3 months), cellphones, tvs, etc...I even had somebody stoop so low as to take money out of my daughters piggy bank(it had like $400 in it, she was 1 at the time) and the cops told me they couldn't do anything...Really sad because I knew who took the stuff, but they said I had no physical proof so couldn't do anything...Even more sad is the fact that it was all people that were supposedly friends and used to come over and hang out all the time...I am to the point that I don't trust anybody anymore and no longer believe in friends...They always fuck you over some how...

[Impulse]

Cancel your cards if you've ever saved the information on the 360 man, he'll be maxing it out as we speak..

[Wolverine674]

Originally Posted by True I Skill

Im sorry about your loss..
I wouldnt be able to live with myself Knowing i was asleep when i should of been awake protecting my xbox360.

But, how long after being robbed was it that he signed into ur xboxlive account? The xbox might of been sold off by then at a carboot sale or somthing. Or the guy was just really that stupid enough to go on xboxlive.

This is probably going to be a stupid question, But i always get confused with this stuff, If the police do find the guy that stole ur xbox360, Do you get ur xbox360 back? or do they keep it as evidence and you get nothing back?

The worst thing is I was one the first vacation I've had for 15 months to see my newborn niece and got the call the day before I was supposed to come home.

As for when it happened, no one knows when the break-in actually happened. It could have been the day I left or the night before I got the call: a good 6 day gap. I would hope my good neighbors would have noticed something before 6 days passed, though.

Even if I don't get any of it back, I have insurance to replace it. It's just the principle of it now. It's the time I put into it all and even some of the items weren't mine: I had borrowed a few games from friends to try and I have to explain to them it'll be a while before they get it back.

If it was sold and we can track it to who bought it, he's in possession of stolen goods. He then has the choice of getting in trouble himself or revealing who sold it to him.

I just don't want this guy to get away with it and I have a very weird feeling it could be someone who lives in my building. I've had problems with these kids a few doors down and I think they may have finally crossed the line.

Originally Posted by Impulse

Cancel your cards if you've ever saved the information on the 360 man, he'll be maxing it out as we speak..

I checked my account online after I heard about the break-in and he hadn't charged anything. My MS points were the same, but i still have to wait a few days to see if any regular chrages show up on my cards while I go about cancelling them.

[Impulse]

Yeah understand mate, but a friend of mine had his 360 stolen and had his card information saved on it, he was on holiday at the time, and when i went too check on his house and noticed it had gone it was too late, he's a royal marine commando and put it this way, the thief spent 2 month's wages for him.. He never received the money back either..

Keep checking up on your account too make sure there's no sudden changes, or if you don't feel like cancelling it, maybe ring your bank and tell them to blacklist purchases from MS for the time being, my mate done that too stop the spending..

[[Waggly Bean]]

Originally Posted by phoenixreborn07

Hey, good luck with getting your stuff back...I've had lotsa stuff stolen from my place...Nintendo with all games, Supernintendo and games, PSP and games, 80gig Ipod(had for maybe 3 months), cellphones, tvs, etc...I even had somebody stoop so low as to take money out of my daughters piggy bank(it had like $400 in it, she was 1 at the time) and the cops told me they couldn't do anything...Really sad because I knew who took the stuff, but they said I had no physical proof so couldn't do anything...Even more sad is the fact that it was all people that were supposedly friends and used to come over and hang out all the time...I am to the point that I don't trust anybody anymore and no longer believe in friends...They always fuck you over some how...

Wow, clearly you need to get some better, real friends.

Also, I don't understand why your 1 year old daughter would have a piggybank with $400 in it, that seems kind of stupid. What's wrong with a savings account?

To the OP, that really sucks, I would really hate to have my 360 stolen, but I think it'd be worse just knowing someone had been in your house looking through all your stuff. I genuinely can't understand how someone can bring themselves to do something like that and be feel OK about themselves afterwards...

The silver lining here I guess is that the guy sounds like a regular idiot thief rather than someone who actually knows what he's doing, being as he's signed onto Live (pretty dumb) and has also not charged anything to your card or spent your MS points. I suppose that's something...

[Gun-Nut]

That sucks, I believe you can remove credit card information on xbox.com though, I remember doing it for a card that was no longer active.

I don't imagine it would stop you from adding the same card back later once you get your account back.

[judagrmn]

If you have signed into xbox.com, viewed your profile, friends list, or any activity in general, it will show you have signed in on a friends profile. I was on there one day to see if a friend was online then he said it showed I was online 1 minute ago even though I had not turned my xbox on.

[Snowman]

i think that there are a few ip trackers on the internet, not sure how they work though
but damn, those are some nerdy thieves

[SynysterMonkey]

I'm sorry but the title made me lol.

[Wolverine674]

To everyone who's given me advice, I thank you. I've spoken with xbox/MS and they said they can't track anything regarding ip's, not even the console signature. They did tell me to change live passwords and recover my gamertag to another console until I get a new system. At least he said I'd get to keep my GS, MS points and all my downloads since I technically still own the licenses on the gamertag.

Now that I'm home to see the damage first hand, they took every cable they needed too. Not a single HDMI, component or CAT5 cable left behind. At least the rock band drum set they took was already broken and they were stupid enough to leave the foot pedal behind.

Since there was a 5 day gap of when I left for vacation and when the police were called, we weren't sure when it actually happened. Fortunately, they ripped the cat5 cable out from the back of my tivo which updates daily and keeps a record of the last successful connection. I was able to narrow it down to between 3/14 5:02a to 3/15 4:00p. Maybe that will help, doubt it, but who knows.

Whoever did this, they better hope I never find them because I'll F'ing castrate each and every one of them.

Originally Posted by [Waggly Bean]

To the OP, that really sucks, I would really hate to have my 360 stolen, but I think it'd be worse just knowing someone had been in your house looking through all your stuff. I genuinely can't understand how someone can bring themselves to do something like that and be feel OK about themselves afterwards...

The silver lining here I guess is that the guy sounds like a regular idiot thief rather than someone who actually knows what he's doing, being as he's signed onto Live (pretty dumb) and has also not charged anything to your card or spent your MS points. I suppose that's something...

I can be pretty sure it was teenagers. Who breaks into a home and only takes video game systems, games, bluray dvds and vodka? They sure as hell left my new bottle of grand marnier, though.

And honestly, I keep telling myself; "It's only stuff. It can all be replaced. No one I care about was hurt." I have insurance so after the deductible, it'll cover most of what was taken. I just felt sick about these MFers running around my house and messing with everything knowing that if I hadn't been gone, I would have been home Saturday night.

On an interesting note, I did find a food knife laying on my living room floor for some odd reason so I did a CSI and plastic bagged it and will take it in to the police department to see if they can do anything with it regarding prints. I don't leave knives laying around, so whoever broke in put it there and maybe was dumb enough to not wear gloves.

[Rolyatkcinmai]

There are means of tracing an IP address, but anything you yourself could do is only going to show the city or the largest city in the area. For instance, my IP would trace to Boston.. But that's it. It wouldn't narrow down where I live at all.

Microsoft on the other hand could most certainly narrow it down further than that, but I doubt they'd be willing.

[Wolverine674]

Originally Posted by Rolyatkcinmai

There are means of tracing an IP address, but anything you yourself could do is only going to show the city or the largest city in the area. For instance, my IP would trace to Boston.. But that's it. It wouldn't narrow down where I live at all.

Microsoft on the other hand could most certainly narrow it down further than that, but I doubt they'd be willing.

The situation is finding the guy's ip address while he's using my account. After that, I can enter the ip into a website and it will supply an isp, from there i call the isp and get a name and address. But all this is useless if I can't get the initial ip. If you know a good way to trace an ip if you don't know for certain where it originates, please let me know.