Skylanders portal use with giants issue

stuthemonkey · 12-23-2012, 05:25 PM

Has anyone ever seen a problem with upswing the portal from skylanders giants where the little figures work fine but the giants only work if you hold them about an inch above the portal? All the giants figures act this way, but the series 2 and light ore figures all work fine.

Haven't tried a second portal yet but that's going to be attempted. Just curious if anyone has seen this. I just placed a tv remote control on top of the portal and placed the giants figure on top of it when I wanted to use one. Worked fine that way, just seemed very odd.

Lord Dirt · 12-24-2012, 03:46 AM

My orginal Skylanders portal did not work well with the Giants so i am very glad i got the Giants starter pack

jdobem · 12-25-2012, 08:54 PM

Have you tried positioning them on a "corner" ?
I have a similar issue where the portal wouldnt recognize giants if i positioned them on the center but would work if i moved it closed to the edge.
Try it.
Good luck!

DoctorPolski · 01-04-2013, 10:40 PM

Just started playing today, I have this issue with Tree Rex and my original xbox portal. If you turn the portal upside down it works perfectly. Not good quality control, I am going to pursue this further.

DoctorPolski · 01-07-2013, 01:32 PM

Well I contacted Activision on their UK phone number and got a very helpful chap who is going to send me another Tree Rex. All I have to do is send them a piccie of my current Tree Rex next to a bit of paper with my Activision Support Case number on it. He also specifically said there is no need to send back the old one.

Really very good customer support.

12-23-2012, 05:25 PM	#1
stuthemonkey Join Date: Dec 2009 Posts: 22 View My x360a Profile	Skylanders portal use with giants issue Has anyone ever seen a problem with upswing the portal from skylanders giants where the little figures work fine but the giants only work if you hold them about an inch above the portal? All the giants figures act this way, but the series 2 and light ore figures all work fine. Haven't tried a second portal yet but that's going to be attempted. Just curious if anyone has seen this. I just placed a tv remote control on top of the portal and placed the giants figure on top of it when I wanted to use one. Worked fine that way, just seemed very odd.

12-25-2012, 08:54 PM	#3
jdobem Join Date: Apr 2008 Location: Portugal Posts: 28 View My x360a Profile	Have you tried positioning them on a "corner" ? I have a similar issue where the portal wouldnt recognize giants if i positioned them on the center but would work if i moved it closed to the edge. Try it. Good luck! __________________

01-04-2013, 10:40 PM	#4
DoctorPolski Join Date: Sep 2010 Location: Southampton, UK Posts: 255 View My x360a Profile	Just started playing today, I have this issue with Tree Rex and my original xbox portal. If you turn the portal upside down it works perfectly. Not good quality control, I am going to pursue this further. __________________

01-07-2013, 01:32 PM	#5
DoctorPolski Join Date: Sep 2010 Location: Southampton, UK Posts: 255 View My x360a Profile	Win!!! Well I contacted Activision on their UK phone number and got a very helpful chap who is going to send me another Tree Rex. All I have to do is send them a piccie of my current Tree Rex next to a bit of paper with my Activision Support Case number on it. He also specifically said there is no need to send back the old one. Really very good customer support. __________________

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12-24-2012, 03:46 AM	#2
Lord Dirt Join Date: Jan 2008 Posts: 240 View My x360a Profile	My orginal Skylanders portal did not work well with the Giants so i am very glad i got the Giants starter pack

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