JC
09-28-2008, 12:21 PM
Hi there, my name is JC. I have compiled this FAQ as there are many threads regarding these issues, so this will hopefully cut down on them as people can seek out answers here from a main hub.
I hope you find this useful and interesting and most importantly, enjoyable!
Contents:
1. How do I change my Windows Live ID associated with my Live account?
2. Can I stack Live Subscriptions (Eg: 3 Month Gold, 12 Month Gold)?
3. How many people can I have on my Friends List?
4. Why can't I download M rated content?
5. Why can't I download free content off the Marketplace if I have a Silver Account?
6. Can I merge my Account with another Account, as one has Gold but the other one has my Gamerscore and/or saves on it?
7. Do Original Xbox games off the Marketplace have achievements?
8. Can I use one Gold Subscription for two Accounts/Gamertags?
9. Can I delete games/trial XBLA games off "My Games" list?
10. If I put Family Settings on 1 Account/Gamertag, will the Family
Settings apply to all Accounts/Gamertags on that console?
11. How do I remove my Credit Card/Billing Details off my Account?
12. I can't recover my account, is there something wrong?
13. I just brought some Microsoft Points, but they don't work?
14. My Reputation is really low, will I be banned soon?
15. Just got an Elite, but how do I transfer the content of my old HDD to the new 120GB HDD?
16. I don't want people to see my Friends List, how do I turn the Friends of Friends feature off?
17. Where do I find that ....... Gamerpic?
18. Who has the highest Gamerscore/most Gamerpoints?
19. I just redeemed a 48 - Hour Gold Trial code, but my Gamercard is still Silver and I still cannot download free content?
20. I am a Parent and me and my Family love gaming, is there a forum for us?
21. I just paid 800 Microsoft Points to edit in a Capital letter at the beginning of my Gamertag, on the console it shows up, but on Xbox.com it is still lower - case?
22. Can I edit my age so I can get an Adult Account?
23. My NAT is coming up as Strict/Moderate, and it is hindering my enjoyment on Xbox Live. How do I open it?
24. How do I promote my Child Account to an Adult Account?
Answers:
1. How do I change my Windows Live ID associated with my Live account?
Firstly, go on to the Dashboard. Then click on your Gamertag, then "Account Management". In Account Management, click on "Windows Live ID". Then click "Change Windows Live ID". Go through the steps and by he end you will have changed your Windows Live ID.
Also, HERE (http://www.flickr.com/photos/majornelson/sets/72157603335514009/) are some photos showing what to do, provided by Major Nelson.
2. Can I stack Live Subscriptions?
You can stack Live Subscriptions up to 36 months or 3 years. This includes 1 Month, 3 Month, 12 Month(+1) and 48 - Hour Gold Cards.
3. How many people can I have on my Friends List?
You can have a maximum of 100 Friends on your Friends List at any one time. Also when you have 100 Friends, you will no longer be able to receive Friend Invites from other people, so bear that in mind.
4. Why can't I download M rated content?
If you have a Child Account, you will not be able to download any M rated content off the Marketplace. This is not an issue or a mistake, it is a feature bought in by Microsoft in the 2007 Fall Update. You will need to wait until you are 18 years of age. At 18 you will be able to promote (see answer 24) your Account to an Adult one. With an Adult Account, you will be able to download M rated content.
5. Why can't I download free content off the Marketplace if I have a Silver Account?
As a Silver member, you have to wait a few days after the release of free content before you will be able to download it off the Marketplace. This makes the upgrade to Gold even more appealing. This feature was bought in with the 2007 Fall Update.
6. Can I merge my Account with another Account, as one has Gold but the other one has my Gamerscore and/or saves on it?
Unfortunately, you cannot merge accounts together. You will just have to use both accounts separately or decide to use one only.
7. Do Original Xbox games off the Marketplace have achievements?
No, the Original Xbox games that are available to download off the Marketplace do not come with achievements. They are just a straight port of the game.
8. Can I use one Gold Subscription for two Accounts/Gamertags?
No, you will need a separate Gold Subscription for each Account/Gamertag you want to have Gold. So for example, you will need two Gold Subscriptions for two Accounts/Gamertags.
9. Can I delete games/trial XBLA games off "My Games" list?
You can delete retail and XBLA games with 0G on them, on your Xbox 360, go to your list of played games, scroll down to the game and press X to delete the game. Though since the Fall Update (Dec. 5th 2007), all XBLA trials you play will not show up on your "My Games" list.
10. If I put Family Settings on 1 Account/Gamertag, will the Family Settings apply to all Accounts/Gamertags on that console?
Enabling Family Settings on one Account will not enable Family Settings on any other Accounts/Gamertags on that console. So, say you wanted Family Settings on multiple Account/Gamertags, then you will need to configure them all separately.
11. How do I remove my Credit Card/Billing Details off my Account?
The only way to remove Credit Card/Billing Details of your Account/Gamertag is to call up Microsoft Customer Support and request it to be removed. It will then take about 7-10 days for the details to be removed.
Customer Support:
UK= 0800 587 1102
US= 1800-4-MY-XBOX
CA= 1-800-4MY-XBOX
12. I can't recover my account, is there something wrong?
Account Recovery works fine most of the time, but sometimes it will not work. The best thing to do is wait a few hours then try again, it even prompts you to do this on - screen.
Also, if you are a frequent user of Account Recovery, then I suggest purchasing a Memory Unit. This will allow you to put your Account/Gamertag on it and move it around easily.
13. I just brought some Microsoft Points, but they don't work?
Firstly, Microsoft Points are region - coded, so make sure you buy them from the continent/country you are from.
You may also be typing the code in incorrectly. So get someone else to try, as another pair of eyes works wonders.
If you get an error code after entering the code, then read this:
"If you see an error message along with status code 801613fb, you need to go back to the store and make sure the card has been activated."
"If you see an error message along with status code 80169d94, you need to verify all billing details on your account are filled out completely, correctly and are up to date."
Quoted from Lucky 13 X (http://live.xbox.com/en-GB/profile/profile.aspx?pp=0&GamerTag=Lucky+13+X), Xbox Support Agent.
14. My Reputation is really low, will I be banned soon?
You cannot be banned for having a low Reputation. You can only be banned due to others if they file a complaint against you. But if you have low rep, then you should ask yourself why, and perhaps improve your behaviour on Live.
15. Just got an Elite, but how do I transfer the content of my old HDD to the new 120GB HDD?
You will need to get a Data Transfer Cable from Microsoft. This page HERE (http://support.microsoft.com/kb/936860/?sd=xbox) has more details. It can take about 3-4 weeks for the cable to arrive.
But if you get the 120GB HDD on its own, then a Data Transfer Cable is provided in the box.
16. I don't want people to see my Friends List, how do I turn the Friends of Friends feature off?
You can turn the FoF feature Off and On HERE (http://www.xbox.com/fof). There is also a setting called "Friends Only", which means only friends can see your friends.
I hope you find this useful and interesting and most importantly, enjoyable!
Contents:
1. How do I change my Windows Live ID associated with my Live account?
2. Can I stack Live Subscriptions (Eg: 3 Month Gold, 12 Month Gold)?
3. How many people can I have on my Friends List?
4. Why can't I download M rated content?
5. Why can't I download free content off the Marketplace if I have a Silver Account?
6. Can I merge my Account with another Account, as one has Gold but the other one has my Gamerscore and/or saves on it?
7. Do Original Xbox games off the Marketplace have achievements?
8. Can I use one Gold Subscription for two Accounts/Gamertags?
9. Can I delete games/trial XBLA games off "My Games" list?
10. If I put Family Settings on 1 Account/Gamertag, will the Family
Settings apply to all Accounts/Gamertags on that console?
11. How do I remove my Credit Card/Billing Details off my Account?
12. I can't recover my account, is there something wrong?
13. I just brought some Microsoft Points, but they don't work?
14. My Reputation is really low, will I be banned soon?
15. Just got an Elite, but how do I transfer the content of my old HDD to the new 120GB HDD?
16. I don't want people to see my Friends List, how do I turn the Friends of Friends feature off?
17. Where do I find that ....... Gamerpic?
18. Who has the highest Gamerscore/most Gamerpoints?
19. I just redeemed a 48 - Hour Gold Trial code, but my Gamercard is still Silver and I still cannot download free content?
20. I am a Parent and me and my Family love gaming, is there a forum for us?
21. I just paid 800 Microsoft Points to edit in a Capital letter at the beginning of my Gamertag, on the console it shows up, but on Xbox.com it is still lower - case?
22. Can I edit my age so I can get an Adult Account?
23. My NAT is coming up as Strict/Moderate, and it is hindering my enjoyment on Xbox Live. How do I open it?
24. How do I promote my Child Account to an Adult Account?
Answers:
1. How do I change my Windows Live ID associated with my Live account?
Firstly, go on to the Dashboard. Then click on your Gamertag, then "Account Management". In Account Management, click on "Windows Live ID". Then click "Change Windows Live ID". Go through the steps and by he end you will have changed your Windows Live ID.
Also, HERE (http://www.flickr.com/photos/majornelson/sets/72157603335514009/) are some photos showing what to do, provided by Major Nelson.
2. Can I stack Live Subscriptions?
You can stack Live Subscriptions up to 36 months or 3 years. This includes 1 Month, 3 Month, 12 Month(+1) and 48 - Hour Gold Cards.
3. How many people can I have on my Friends List?
You can have a maximum of 100 Friends on your Friends List at any one time. Also when you have 100 Friends, you will no longer be able to receive Friend Invites from other people, so bear that in mind.
4. Why can't I download M rated content?
If you have a Child Account, you will not be able to download any M rated content off the Marketplace. This is not an issue or a mistake, it is a feature bought in by Microsoft in the 2007 Fall Update. You will need to wait until you are 18 years of age. At 18 you will be able to promote (see answer 24) your Account to an Adult one. With an Adult Account, you will be able to download M rated content.
5. Why can't I download free content off the Marketplace if I have a Silver Account?
As a Silver member, you have to wait a few days after the release of free content before you will be able to download it off the Marketplace. This makes the upgrade to Gold even more appealing. This feature was bought in with the 2007 Fall Update.
6. Can I merge my Account with another Account, as one has Gold but the other one has my Gamerscore and/or saves on it?
Unfortunately, you cannot merge accounts together. You will just have to use both accounts separately or decide to use one only.
7. Do Original Xbox games off the Marketplace have achievements?
No, the Original Xbox games that are available to download off the Marketplace do not come with achievements. They are just a straight port of the game.
8. Can I use one Gold Subscription for two Accounts/Gamertags?
No, you will need a separate Gold Subscription for each Account/Gamertag you want to have Gold. So for example, you will need two Gold Subscriptions for two Accounts/Gamertags.
9. Can I delete games/trial XBLA games off "My Games" list?
You can delete retail and XBLA games with 0G on them, on your Xbox 360, go to your list of played games, scroll down to the game and press X to delete the game. Though since the Fall Update (Dec. 5th 2007), all XBLA trials you play will not show up on your "My Games" list.
10. If I put Family Settings on 1 Account/Gamertag, will the Family Settings apply to all Accounts/Gamertags on that console?
Enabling Family Settings on one Account will not enable Family Settings on any other Accounts/Gamertags on that console. So, say you wanted Family Settings on multiple Account/Gamertags, then you will need to configure them all separately.
11. How do I remove my Credit Card/Billing Details off my Account?
The only way to remove Credit Card/Billing Details of your Account/Gamertag is to call up Microsoft Customer Support and request it to be removed. It will then take about 7-10 days for the details to be removed.
Customer Support:
UK= 0800 587 1102
US= 1800-4-MY-XBOX
CA= 1-800-4MY-XBOX
12. I can't recover my account, is there something wrong?
Account Recovery works fine most of the time, but sometimes it will not work. The best thing to do is wait a few hours then try again, it even prompts you to do this on - screen.
Also, if you are a frequent user of Account Recovery, then I suggest purchasing a Memory Unit. This will allow you to put your Account/Gamertag on it and move it around easily.
13. I just brought some Microsoft Points, but they don't work?
Firstly, Microsoft Points are region - coded, so make sure you buy them from the continent/country you are from.
You may also be typing the code in incorrectly. So get someone else to try, as another pair of eyes works wonders.
If you get an error code after entering the code, then read this:
"If you see an error message along with status code 801613fb, you need to go back to the store and make sure the card has been activated."
"If you see an error message along with status code 80169d94, you need to verify all billing details on your account are filled out completely, correctly and are up to date."
Quoted from Lucky 13 X (http://live.xbox.com/en-GB/profile/profile.aspx?pp=0&GamerTag=Lucky+13+X), Xbox Support Agent.
14. My Reputation is really low, will I be banned soon?
You cannot be banned for having a low Reputation. You can only be banned due to others if they file a complaint against you. But if you have low rep, then you should ask yourself why, and perhaps improve your behaviour on Live.
15. Just got an Elite, but how do I transfer the content of my old HDD to the new 120GB HDD?
You will need to get a Data Transfer Cable from Microsoft. This page HERE (http://support.microsoft.com/kb/936860/?sd=xbox) has more details. It can take about 3-4 weeks for the cable to arrive.
But if you get the 120GB HDD on its own, then a Data Transfer Cable is provided in the box.
16. I don't want people to see my Friends List, how do I turn the Friends of Friends feature off?
You can turn the FoF feature Off and On HERE (http://www.xbox.com/fof). There is also a setting called "Friends Only", which means only friends can see your friends.