Meh...Microsoft, huh?

[CyanideBreathMint]

Another bitch about MS and their so called 'support'. I wanted to d/l some DLC the other day but remembered that several months back my account was hacked into by me not practicing due diligence and fell for a phishing site.

Needless to say, I removed my CC from my account permanently after hours on the phone with some heavily accented woman where English clearly was not a hiring priority for the job.

I bought two 2800 Billy Bux cards from a local shop yesterday and inputted them on my console. All seemed fine as it got to the point where it verified that I put in a code for 2800 BBs and asked if I wanted to redeem them now...der! Yes I wanted to redeem them, that's why I bought them.

Anywho, no go. Tried all day on and off yesterday to no avail. Tried on Xbox.com with the same end result.

I call MS Support today with low and behold someone clearly not N. American. Fine, whatever. The guy sounded like he understood what the problem was, however his solution? Keep trying as my account seemed fine on 'their end' and to call back in another day or two. Bah!

The kicker, he asks if there was anything else he could 'help' with!!! God damnit, lmao. I felt like suggesting he could suck muh nuts but didn't bother as I knew they had the power to fuck me over if they really wanted too. Basically the same reason I never return bad food in a restaurant. Anyone that's worked in a kitchen knows what happens to returned food.

Apologies for the blabbering but I was kinda miffed about the whole thing. Now I sit with two 2800 Billy Bux cards that won't take on my console. Yay me! :rolleyes:

[Son of Kyuss]

It could be the fact the people forgot to activate the MSP cards at the checkout. This happened to a friend of mine as well.

[its delicious]

The kicker, he asks if there was anything else he could 'help' with!!!
At that point, say "Actually, yes. Maybe you can help me figure out why I can't use the 2800 BBs I purchased?"

[twotonkoala]

It could be the fact the people forgot to activate the MSP cards at the checkout. This happened to a friend of mine as well.

It's happened to me as well. I had to go back to a 7-11 to get another 50 dollar card because they didn't activate mine. Good thing I had kept the receipt. I shouldn't have been buying it there anyways, but it's so damn close to my house...

But, what the heck are Billy Bux out of curiosity?

[CyanideBreathMint]

It's happened to me as well. I had to go back to a 7-11 to get another 50 dollar card because they didn't activate mine. Good thing I had kept the receipt. I shouldn't have been buying it there anyways, but it's so damn close to my house...

But, what the heck are Billy Bux out of curiosity?
Billy (aka Bill Gates) Bux = My saying for Microsoft Points.

Aren't all cards activated before they're sent out? Otherwise what's the point?

[laundryman]

No they have to activate them at the checkout counter to prevent shoplifting. If someone steals a non activated card then the store doesn't lose anything.

[CyanideBreathMint]

No they have to activate them at the checkout counter to prevent shoplifting. If someone steals a non activated card then the store doesn't lose anything.
Ok, so how's this actually done then? The card itself has a code on the back that's covered and itself packed inside of that God awful plastic packaging that requires a chainsaw to open to get to the physical card. What are they actually doing at the till that 'activates' the code? I'm seriously curious, not trying to be a dbag here, lol.

[neoadorable]

the checkouts/scanners somehow activate them. it's a pain in the ass - that's why i use a CC.

not surprised they couldn't help you with this - i've bought several cards for new 360 inductees and they never worked - literally! MS support were basically powerless to help. i suspect they assume you're that shoplifter and are now trying to get a freebie, so they don't care. i don't know how to resolve this - altho i'm sure most cards do work, otherwise they'd stop using them.

and what's with the ball sucking motif, cyanide? makes one wonder...

[CyanideBreathMint]

and what's with the ball sucking motif, cyanide? makes one wonder...
I picked up the vibe in your previous posts that you might be interested in a tug. My bad if I was wrong. Might wanna ditch the man-purse look though in the future. ;)

The thing that makes me wonder something's up is that I boldly went back into my account and added a different CC to it and tried buying points online afterwards and still no go. Guess I'm stuck calling Baboo from Microacnemesia on Saturday after all.

[KlicK]

Send me the codes for your point cards. I will verify your outrageous claim that they do not work.

[CyanideBreathMint]

Sure no worries. You sound like a solid feller. PM sent!

[Djeskimo2008]

About the activation thing, the MS Points at the HMV i work at (in the uk) are all sealed etc etc and are already active so if the box was all sealed up then there shouldnt be too much of a problem.

[exo-apollo]

About the activation thing, the MS Points at the HMV i work at (in the uk) are all sealed etc etc and are already active so if the box was all sealed up then there shouldnt be too much of a problem.

Yeah only some are activate at the register. If yours came packaged up then they are pre-activated and the shop has nothing to do with it.

[[Waggly Bean]]

Yeah I was gonna say - I used to work in a shop that sold them and we never had to activate them or anything like that!!

That confused the hell out of me!

Is this only in America? Or are there places over here that do it too? I've never really heard of it before.... :confused:

[CyanideBreathMint]

;996363']Is this only in America? Or are there places over here that do it too? I've never really heard of it before.... :confused:
Must be because I've never heard of this before. Over here you just buy'em and input the code when you're home and they should work. At least that's the way it's been done the several times I've used them before?

Going to call MS Support again today and get them to look into my account more because something's clearly not right with it.

[neoadorable]

heh heh i'm really laughing - a tug, now that's an image!

so how did the call to Mr. Unintelligible go?


"you're a very bad man, cyanide, very bad man" (wags index finger)

[Artamus]

This must be only in america, since i recently bought some, they were in a sealed box and didn't require any activating in the store.
I do hope you get yours redeemed, it must suck having them and not be able to use them :P

[Segnius]

Have you made sure that you got the number right? There's been times where I've made mistakes because the characters on the cards are so small. An 8 can look like a B, S can look like a 5, Y can look like a V, shit like that.

[CyanideBreathMint]

Well, still no go. Went back and explained to the clerk about my sad tale about my experience with the cards and with MS Support and how the dude on the phone said they needed to 'activate' the cards.

The clerk laughed at that because said these particular cards don't require activation, only the ones that you see open at places like 7-11 do. These ones are already in this massive plastic packaging (massive for just a lil card anyways) so don't require activation.

He also said to try it with an American account? Meh, whatever. He exchanges both 2800 point cards for another set. I go home and whaddya know? Sweet fuck all again, lmao. I even made an American account and tried but definitely didn't work as it told me it wasn't for that region...at least I got a shitload of free gamerpics and themes by creating the Yank account. :)

So I went back again yesterday and the clerk asked that I come back later today when his supervisor is in so I can get a refund or tried another set of cards. Sucks to be me.

[Randomnutta]

No they have to activate them at the checkout counter to prevent shoplifting. If someone steals a non activated card then the store doesn't lose anything.
hmm thats interesting i never knew that.. smart idea tho

[QueenFragger000]

Dude, my story is pretty comparable. Except I don't have any lost money. Can't get onto Live because my account has a "duplicate" in their system. OMFG...I am so furious at their "support". I have to wait 2 damn weeks while they escalate to tech support to even play at all. Its absolutely insane.

[CyanideBreathMint]

Dude, my story is pretty comparable. Except I don't have any lost money. Can't get onto Live because my account has a "duplicate" in their system. OMFG...I am so furious at their "support". I have to wait 2 damn weeks while they escalate to tech support to even play at all. Its absolutely insane.
You win. That's much worse than what I'm going through. I'll just be asking for a refund as each 2800 point card cost me about $40 CDN to purchase so with two of'em that's $80 bux. No thanks but thanks for the hassle MS, and yes, I blame them not the retailer as these particular cards have printed codes on them so they're already activated the second they're printed where ever they're originally manufactured. You just pull the paper tab off the back of the card and there's the code.

[FoxTenson]

I haven't lost MSP over their support, but I have had to call about a dozen times to get someone I can understand on the other end of the line. After my second RRoD they even sent my packages with unsupported shipping labels, so fedex couldn't even ship them! IT took FIVE times, and even then it was wrong, five boxes, 3 months of waiting extra when it was supposed to be expedited. Thankfully a FedEx driver I talked to said they run into this all the time with microsoft and the 360s, and was able to ship it. Many times I called to report an issue, i as hung up on, couldn't understand the person, or got put on hold for an hour. Their help service needs to be revamped. The kicker was, they didn't even reimburse me for my lost time and extra work I had to go through to get my system repaired, they wouldn't even replace the games the system ate! I hope to never have to call them again.

[neoadorable]

refresh my memory again, why aren't you using your credit card? it's so much easier. don't mean to pry, though.

[CyanideBreathMint]

refresh my memory again, why aren't you using your credit card? it's so much easier. don't mean to pry, though.
It's in my first post. :p
several months back my account was hacked into by me not practicing due diligence and fell for a phishing site.

Needless to say, I removed my CC from my account permanently
I added another cc though recently because of all this hassle and I know it's in good standing and Xbox.com even verified that fact and still no go. I give up.

[neoadorable]

so you gave them a new credit card and it didn't accept the number? what is this nonsense, are they playing dumb? call them and give them a credit card number, why are they being so difficult?

[Strickens]

Sounds to me like Microsoft doesn't like you >_<
We don't have those activation things here in Aus either they pretty much only sell MS points at electronics/games stores and they're pre-packaged and sealed up.

[CyanideBreathMint]

Hopefully by today, mystery solved. Spoke to actually, quite a very nice AND helpful Supervisor at MS Support (after having to wait for about 20 minutes for him to get to me).

Turns out MS has suspended ONLY my privilege to purchase (or input in the case of MSP cards) MSPs. Now the only reason the Supervisor and I think this has happened was a direct link to my stolen account earlier this year (which I quickly recovered because the fucktard didn't think to change my Windows Live ID password when they took over it).

Seems when I recovered it, someone over on MS' side only enabled my ability to get onto Live but not to access points. It's apparently a suspension this person cannot lift so he said he'd be forwarding it to the backend folks to look into and lift. I was told if I don't heard back by today to follow up, which I shall.

Hopefully by the end of the day, this'll all be resolved. Weird, huh? Never heard of this situation before. Yay me! LOL.

[QueenFragger000]

What I don't get is how you get an answer "today", but I get told (with my 'duplicate account' issue) that I have to wait 2 weeks. Bloody hell.

Well, I'm happy for you anyway! At least you haven't wasted the money on those points!

[CyanideBreathMint]

What I don't get is how you get an answer "today", but I get told (with my 'duplicate account' issue) that I have to wait 2 weeks. Bloody hell.

Well, I'm happy for you anyway! At least you haven't wasted the money on those points!
'Today' was meant to be relative. I called and got some knob basically telling me their callback team has the escalated call and will get back to me whenever so I'm stuck in suspended limbo as far as purchasing any MSPs or inputting any MSPs until I hear back from them.

The money's already spent on the prepaid cards but I was told they don't expire, so I have 5400 points ready to use that are, as of right now, still completely useless otherwise. <sighs>

[neoadorable]

hope this does happen for ya, i say always stick with credit cards if possible. those cards have been nothing but a pain from my experience.

[QueenFragger000]

So did they fix it yet?

Still no luck on mine. It will auto connect to live occasionally so I think they are fiddling with it, but its been a week and 1 day since I called and still no live playing.

I'm ready to pull my hair out wanting to play COD4.

[CyanideBreathMint]

C'mon now, it's Microsoft. Of course they haven't called me back yet. I'm leaving for Mexico this Saturday for two weeks, if nothing's happened by then...I will raise Holy Hell with a Supervisor there, believe me.

[QueenFragger000]

Good luck on raising holy hell. I've gotten so angry at them after weeks and weeks of this crap, I've cussed, screamed, cried, said this was unacceptable, told them I've spend over 2 grand on this system and I can't even play it like it was designed...and they always say..sorry there's nothing more we can do right now. Same crap, over and over and over.

I still haven't heard anything either. Yesterday it was almost 2 weeks, so I called them.

I was on the phone for 4 hours. I'm not even exaggerating. Billing says its a tech issue and transfers me there, tech support says its a billing issue and transfers me back. Once I'm back, billing says we can't help you need to talk to tech support. Yesterday after that happening four times...I finally went ballistic and said "Can you people actually stop these fucking games for 10 seconds and talk to each other?!?! For god sakes, BOTH deparments need to work together to solve this and passing me back and forth between the two departments is doing NOTHING BUT PISSING ME OFF MORE". Fortunately, the guy I screamed at got the message, put me on hold, and called the other department himself to get to the bottom of it. But not without me going postal when I heard for like the 10th time that it was the other department that needed to handle it.

I get a person on the phone and have to explain the whole situation to them. They transfer me, have to explain it all over again, transfer me again to a supervisor...have to explain it all over again. Supervisor puts me on hold, accidentally hangs up on me. Have to go through that all over again.

Oh my god. I am just STUNNED at how inept these people are. I thought EBay and Comcast had the worst customer service - but man was I wrong - its Microsoft HANDS DOWN.

Now I have to wait ANOTHER week. That is my answer after 4 hours of being on the phone with them.

And to top it off - he told me yesterday that they may have to just delete BOTH of my accounts and have me start over with a new one. THAT MAKES ME FURIOUS. I've worked for a year to get my Achievement Points to 24K and they think that deleting all of that is the answer?

Ugh, I am just so furious.

[xepherys]

It depends on the cards in question. The ones I bought at Target when they were on sale the other month were 'activated' by the register. I was told to wait at least 30 minutes before trying them to make sure they were ready.

The ones I bought at Best Buy two days ago were the new design ones. They just scanned the normal barcode and nothing else. In fact, these ones didn't have the secondary barcode at all, and had a cardboard flap over the 25-character code.

YMMV!

[CyanideBreathMint]

In my case xepherys, the cards are not the issue. As I said, I'm pissing off for two weeks to Mexico and I'll raise hell when I'm back as it'll be a month by that time if nothing's been resolved (which I fully expect won't be).

4 hours QF? You've got mental stamina far superior to me then. All I'd be thinking is how much time I've wasted with them over that period.

[neoadorable]

queen fragger, that's unbelievable. if true, i'd go beyond screaming at them. thing is, in the new world we find ourselves in most people just don't give a fuck. the people you talked to? they get paid crap and most of the time are thinking of finding their next job, so you can scream all you want, it won't matter in the least. tell them deleting your account is NOT an option, achievements and rep are tangible consumer benefit - they're just like frequent flyer miles, and you know what happens when people lose those.

[CyanideBreathMint]

The saddest part for all of us that experience these mini-nightmares is we're being penalized for being loyal customers. I know in my company this wouldn't be tolerated in a heart beat...as with almost any company. Unfortunately this is where we're at when dealing with a massive multi-billion dollar company. MS can afford to lose customers as we're the minority percentage (ie. expendable revenue loss).

[neoadorable]

don't think this is unique to MS at all. plus their support centers are thousands of miles away from home, so the big honchos don't really notice - not do they care. but again, i believe this to be typical of service nowadays.

[ColossalKiller7]

I called just today because I wanted to switch the privacy settings from parent to my account so I could check out our friends over at trueachievements.com. But I spend a hour and a half on the phone with some guy who barely knew the English language. My entire problem is that the email address on the family settings screen is different then the actual email address (I can't tell you how that happened) but a hour and a half later he asks me so what is your problem again. I was being calm up until this point. So I ask him very calmly what country are you in right now. He responds India. I say calmly would it help if I spoke Hindi. He responded yes. I say TO FUCKING BAD! I HAVE BEEN ON THE PHONE WITH YOU FOR A HOUR AND A FUCKING HALF! Sir I don't appreciate your attitude. I am going to put you on hold again. So still I have no answers and still hate Xbox Live support.

But sorry for my rant. I am just trying to give another example of how XBOX Live Support just....well despicable.

[btdavis22]

Sounds like my problem. I accidentally left my middle initial out when I set a new credit card and it got my account flagged as stolen. They took 10 months of gold and 15000 MSP. I was told it would be ok if I bought cards from Gamestop and entered the code. This also did not work. I download and play every arcade game that comes out but have not been able to since this happened which was in the middle of June.

I have called back every Friday since then, bc they told me they have forwarded the problem to the correct people that have to call me back (for some reason). Every time the same thing happens I give them my problem id number or what ever its called and I get switched back and forth between departments. And I get told the problem was never forwarded as I was told it had been and I should write down the new number and wait 3-5 days until I am called. I have actually gotten a call center in the US once and it was no more helpful then the India ones so that is obviously not the problem. The problem is Microsoft hired the dumbest possible people for this particular job. Even supervisor's supervisor is no help.

I will call back tomorrow and hopefully I will get a new answer.

EDIT:

I called back today and was put on hold and hung up on 4 times before I was finally able to talk to a supervisor. He told me that my account was working properly and I should not be having any problems with it. To which I told him bull crap. I re-explained my problem and then he said I have to wait on a call back to prove that it is me. So once again I am told I will be waiting 3-5 day for a call back, the count is currently over 40 days but they are obviously using a different calender then the rest the world. I also decided to try the email customer support on the xbox website, hopefully the people that do that are American and can get my problem fixed bc the guys in India are worthless. I can see why they are paid like $2.00 an hour. I'll update again next Friday.

It will be interesting to see who's stuff is fixed first me, cyanide, or queen frag. I am predicting a draw and none of us will ever get anything fixed.

[QueenFragger000]

BT, you're dealing with the same bullshit I am. Sounds similiar to mine...I'm also waiting for the "right" person to call me back. Fine. THe problam is...I HAVE BEEN WAITING SINCE JULY 7TH when my whole issue started!!!!!!!!

Don't hold your breath you will get a call. I was told 5 days, then called back then 10 days, then called back and was told 2 weeks, then called back again and was told 3 weeks.

I mean...does anyone have any ideas for me? I mean this is just totally ridiculous.

I have been nice. Didn't work. I have gone postal. Didn't work. I have talked to supervisors. Didn't work (either they won't talk to me or they repeat the same thing).

WTF am I supposed to do so my fucking account will work???

[neoadorable]

have any of you contacted Major Nelson? send him a link to this thread. see what happens, it can't hurt. this is unbelievable, though, forget from a service standpoint, from a human perspective. it simply makes no sense.

either MS support has been recently inflitrated by Sony loyalists, or i don't know what. it can't be this bad. i've had some experience with them, which wasn't too bad, actually the last time my machine gave up the ghost it went so smoothly i almost did a double take.

maybe they've adopted a doubt-no doubt policy for accounting issues? better lose a customer than take on a crook? i'd hate to think that was the case.

my bet is on staff who couldn't care less. damn clockwatchers.

[ColossalKiller7]

have any of you contacted Major Nelson? send him a link to this thread. see what happens, it can't hurt. this is unbelievable, though, forget from a service standpoint, from a human perspective. it simply makes no sense.

either MS support has been recently inflitrated by Sony loyalists, or i don't know what. it can't be this bad. i've had some experience with them, which wasn't too bad, actually the last time my machine gave up the ghost it went so smoothly i almost did a double take.

maybe they've adopted a doubt-no doubt policy for accounting issues? better lose a customer than take on a crook? i'd hate to think that was the case.

my bet is on staff who couldn't care less. damn clockwatchers.
What is Major Nelson going to do?

[QueenFragger000]

Well I got an answer, and now I'm even MORE furious.

They're deleting my QueenFragger account and I have to start completely over.

No more COD4 PRestige 10, no more mile high club achievement, no more 25,000 points.

Fucking hell, I am so mad.

And to top it off, they're giving me ONE month free. Nine months of subscription to get gamer points, they delete the account, and offer me one month free. I could understand if the deleting was due to something I did, like a stolen account, but its nothing I did. Its THEIR fault that the account glitched. Yet, I am paying the consequence.

I also asked the guy for his supervisor..he refused to give me a name, address, etc. He told me he was the highest person I could talk to. I told him I wasn't stupid..he didn't even speak English and there was no way he owned the company. Still refused.

What a total joke. Now I know why people complain about MS support. I am just stunned.

I think I will send Major Nelson the link. I want him to know what complete and utter crap his support people are. This is just not acceptable to me. One month free when THEY screwed up my account?

I'm to the point of selling this piece of crap and getting a Playstation. At least they're reliable.


EDIT: Evidently, you can't send Major Nelson links or attachments...the MS computer systems delete them automatically. So I wrote him an email and summarized the situation. We will see if I get an answer, but I'm not holding my breath.

[neoadorable]

let's see what he says. he's in charge of Xbox Live from a customer perspective so he does have a lot of pull and power there.

i reiterate, most of what is being described here i'd put down to literally vengeful support employees who're looking to get back at MS for whatever. they're intentionally being difficult, of course they can resolve this if they really want to. this is why you should take it up over them to someone who may care. anyone with half a brain can immediately tell you deleting your account goes against all common sense.

sorry to be lazy queen, but what exactly started all this? what was the origin of the problem?

[Maka]

Oh no! $2400!

Don't let Microsoft lose 0.00002% of it's yearly earnings!
(And Yes that's accurate)

[aussiestatic]

You are lucky you didnt have the 80169d94 error xbox live error.
I was unable to purchase ms points due to the fact my credit card info and xbox live info was different. so they locked my account.

it took microsoft support 2 months to unlock it. I was calling every 2 days.
You know the fucked thing? I got the run around for the whole 2 months until finally the manager had enough and enabled my account in like 1 minute.

The problem i had could have been fixed in 2 minutes but the fucked me around for 2 months.

[ColossalKiller7]

Oh no! $2400!

Don't let Microsoft lose 0.00002% of it's yearly earnings!
(And Yes that's accurate)
Who's that directed to?

[QueenFragger000]

sorry to be lazy queen, but what exactly started all this? what was the origin of the problem?

Long story short....when I signed up for Live when I first got the Xbox last September, their computers just happened to glitch while I was signing up. I saw an error message stating that my information wasn't input correctly, but their computer registered the account. When I re-entered the account because I saw an error - it registered TWO accounts..both with the same name/credit card, etc.

Somehow, I've been playing all this time without any problem. But I moved from CA to TX and closed that bank account and had to put in the new account. When I did, the payments would go to one account and my logging in was on the other. So the log in account got banned for "non-payment".

It took forever to figure all that out...you don't even want to know how many phone calls I made to the schmucks.

But basically, their puters glitched and created two accounts under the same name. They now tell me that both accounts are "corrupted" and can not be fixed. :uzi:

[Artamus]

They might not be fixed, but it just sucks that they can, but won't give your gamerscore to your new account. I can't do anything with my gamertag on my computer since i don't know the password to the email account linked to my gamertag.

[neoadorable]

queen, that sounds like a typical glitch and certainly not something you had any control over. i realize changing information in your account is a touchy proposition for Live, they need to look into making it a bit more robust. i think this is because Live started as something very casual, then gradually became big business with lots of confidential info involved. they haven't upgraded their data collection to the level of a bank's, even though effectively they're not that different anymore.

keep us posted queen, and you too cyanide. i think you both should contact higher ups, calling support is obviously not working because the people there are just too indifferent for whatever reason.

[QueenFragger000]

keep us posted queen, and you too cyanide. i think you both should contact higher ups, calling support is obviously not working because the people there are just too indifferent for whatever reason.

Do you have any idea how?

I've asked to talk to a Supervisor at the 18004MYXBOX number, they refuse to allow me to. Refuse to even give me their name.

Seriously,
I said: "I want to talk to your Supervisor" like 9 times.
He kept repeating "There is no one higher than me."
So I say, "So you're telling me you own this little piece of crap company out there in India and you are responsible for hiring, firing, and paying all these folks who can't speak a lick of English? The ones who don't give a crap about customers? The ones who don't think twice about deleting peoples accounts and lieing to them over the telephone for 4-5 weeks?"
His response: "No."
My response: "Then there IS someone higher than you. I want to talk to your Supervisor."
His response: "There is no one higher than me."
Me: "OMFG. Do you own the company?"
Him: "No."
Me: "Then I want to talk to the owner."
Him: "There is no one higher than me."
Me: "Do you even understand what the hell I'm asking?"
Him: "You're asking if I own the company."
Me: "Correct. So do you own the company?"
Him: "Yes."
Me: "You own the company?"
Him: "No."
Me: "Then what the fuck did you just say yes for?"
Him: "Because I understand what you are asking me."
Me: "Hold on a second, sir. I am going to turn on my phone recording device. I would like evidence of this conversation."
Him: "No maam, you can not record this conversation. If you do, I will hang up."
Me: "Why is that, sir? Because you don't want your supervisors to hear that you are claiming to own the damn company you WORK for? And you don't want them to know you are simply refusing to let me talk to your supervisor when you know damn well what I am asking for?"
Him: "Yes."

(end of quotes...I'm not EVEN joking folks. That's the extend of our conversation."

I tell you what, I am so damn lucky they ARE in India. Cause with the amount of absolute crap they have put me through (Over 22 hours in phone time to Xbox Support on my phone bill over the month July!!!!) I would have gone down there and gone completely ballistic and ended up getting myself arrested lol

I've emailed support multiple times, they just send me to the 8004MYXBOX.

I've sent an email to Major Nelson. No answer so far.

I have no idea who even ELSE to contact?

Any suggestions?

[QueenFragger000]

Well, I did locate an address for Microsoft Headquarters. If you look at the main Microsoft site, they have a section for complaints regarding the Xbox in order to bypass the 18004MYXBOX number.

I've composed a three page letter, cc'd my attorney (who actually could care less about the issue, but his name looks good there), cc'd Fox News, and my local CBS customer advocacy affiliate.

The letter demands that my unused MS points be transferred to a new account, 10 free months of Xbox Live to make up for their mistake, all of my arcade games being transferred to my new account, and a letter of apology from the Service Center for their "inept Customer Service and failure to assist a customer in distress" (lol)

I'm going to mail it Certified Mail today and see what happens.

Everyone needs a hobby and these schmucks just made themselves mine.


If any of you want the address for your own use, its:
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
Attn: Customer Service

[BlamelessSoul]

I really sympathize with you im on my 5th 360 and have been into it with customer service before and was hung up on after i told the guy to take his ass pack to packistan lol. The problem is microsft can pretty much do whatever they want. As long as PS3 doesnt not get any better games to offer disgruntled 360 users as an alternative nothing will change. But i wish you the best and if you have any plans on flyin to india to visit customer service please let me know cuz i have a nice mob with pitchforks and flaming torches on stand-by in my garage. :)


Well, I did locate an address for Microsoft Headquarters. If you look at the main Microsoft site, they have a section for complaints regarding the Xbox in order to bypass the 18004MYXBOX number.

I've composed a three page letter, cc'd my attorney (who actually could care less about the issue, but his name looks good there), cc'd Fox News, and my local CBS customer advocacy affiliate.

The letter demands that my unused MS points be transferred to a new account, 10 free months of Xbox Live to make up for their mistake, all of my arcade games being transferred to my new account, and a letter of apology from the Service Center for their "inept Customer Service and failure to assist a customer in distress" (lol)

I'm going to mail it Certified Mail today and see what happens.

Everyone needs a hobby and these schmucks just made themselves mine.


If any of you want the address for your own use, its:
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
Attn: Customer Service

[QueenFragger000]

OMFG!!! You guys aren't gonna believe this!!

MAJOR NELSON just emailed me back. He's checking into it for me!!!

:Bounce::Bounce::Bounce::Bounce::Bounce:

I swear I NEVER though he'd actually answer me.

I'll keep you updated.


And the "take your ass back to Pakistan"...lol :p I told the guy to suck nails, myself.

[QueenFragger000]

Well, sucks to be me. Major Nelson did get someone to call me, but they still refuse to compensate me.

Still back to square one.

[btdavis22]

Does anyone know what Major Nelson's email address is I would like to email him also and see if he can speed my problem up.

[BULLITUARY]

Ok when you call for support for any company, theres a good chance you will get an east indian person.
Is there any way you can ask them to talk to a person with a good grasp on the english language?

[neoadorable]

queen - thanks for the update. the conversation you detailed is pretty amazing - the contractors over there must all be on Sony's payroll or something, coz this goes beyond uncaring and lazy, it's malicious. don't laugh, this scenario is quite possible, desperation is potent motivator.

glad nelson did take note - who wrote back to you and what did they exactly say? what do you mean they refused? they told you fuck off nothing for you, what? i wouldn't let up if you really care about this.