Led
06-07-2006, 07:55 AM
I went to download UNO awhile back. I purchased 500 points and downloaded it, except it didn't download. It just froze. :mad: So, I had to restart the 360. When I went back to the purchase screen it didn't download UNO. I checked to see if it had taken the 400 points and it had. I bought 500 more points and it downloaded just fine.
I called up customer support to find out about a refund of points. They were super nice, said it happened alot. They said a "higher authority" would call me in 3-5 days. 10 days later, I decide it is time to call them. I have a reference #, I am thinking maybe a mix up, they forgot to call. I give the reference # and tell them my problem again and get put on hold for 35 minutes. When they answered finally, I was told it was impossible to download a game once and pay twice. They asked if I was trying to steal the game by using a friends harddrive??? I said no and was put on hold AGAIN! Then I got dropped.
:uzi::uzi::uzi::uzi::uzi:
I know it is just $6.25 or whatever, but that is total BS! I am not going to stop calling them until I get some answers. It shouldn't be this difficult. I will stop bitching now, I figured I would share for anyone else who might run into this.
I called up customer support to find out about a refund of points. They were super nice, said it happened alot. They said a "higher authority" would call me in 3-5 days. 10 days later, I decide it is time to call them. I have a reference #, I am thinking maybe a mix up, they forgot to call. I give the reference # and tell them my problem again and get put on hold for 35 minutes. When they answered finally, I was told it was impossible to download a game once and pay twice. They asked if I was trying to steal the game by using a friends harddrive??? I said no and was put on hold AGAIN! Then I got dropped.
:uzi::uzi::uzi::uzi::uzi:
I know it is just $6.25 or whatever, but that is total BS! I am not going to stop calling them until I get some answers. It shouldn't be this difficult. I will stop bitching now, I figured I would share for anyone else who might run into this.