Dell is retarded

[Buttcheeks]

Ok here is a little story for you guys that may amuse you. I recently bought a 2nd 360 from Dell 2 weeks ago and during that time they were running a special where if you buy a 360 you get a copy of Gears of War free. So i bought that package and paid for overnight shipping ($25).

Needless to say the 360 crapped out 2 days ago so i called them to replace it instead of trying to go through all the microsoft horror stories. Everything gos great and they schedule a replacement to be sent out and they will pick up the damaged one at the same time.

Here's where the fun starts. My wife gets a call today telling her that they cannot swap out my system because they no longer offer that bundle. So i call back and ask them why they can not simply swap out the premium system they currently have in stock for my premium system minus the FREE GAME and be done with it. Well anyone who has called dell or microsoft or any of these place lately knows they barely speak english and are basically button pushers. I fight with this lady for an hour all the while she says my only option is to send all of my items back for a credit and reorder the system again. So i tell her why would i send you back my free game and lose my overnight shipping and then reorder just the system. I guess you want to screw your customers out of $85 worth of free product and shipping.

Needless to say i go round and round with her and then on to a supervisor where i get told i can have a free printer if i go along with thier plan. So by this time after almost 2 hours i lose it. I said to her what the f-ck do i need a printer for does it hook up to my 360 so i can print fancy gaming pictures. She says well no then i said well then i don't need a free printer then do i. After another 20 minutes i gave up and said forget it i will simply send it back to microsoft and have it repaired since it is under warranty and just never order another product from you again, no problem. Now this definately rattled thier cage because 4 people order on my account and one of them is an it guy who buys massive amounts of servers and such for tens of thousands of dollars a year. So she starts in with her crap again and i hang up on her.

10 seconds later my cell phone rings and its the head supervisor telling me he is going to send me a new system and charge me the $399 for it and then give me 2 free games and free overnight shipping and the minute my broken one gets back to them he will credit the account for the full amount immediately. At least someone had thier head screwed on tight but what a battle for nothing. All that needed to happen was a simple swap out that they could not comprehend no matter what.

Sorry for the long rant i am just unbelievably annoyed by thier stupidity and the hours i spent on the phone while at work mind you. I should have just called crappy microsoft i might of actually been better off.

[SteelerXBox360]

Such is the state of internet ordering these days. I went through a similar battle with Microsoft over a Rebate on a Gold Sub. Needless to say, I just gave up after about 4 or 5 times trying to get $20 back...what a nightmare that was and the language barrier and such was the biggest issue and I still have like 3 or 4 problem tickets open on it...

I feel for you man, it is like they cannot comprehend anything outside of their script...you make it as simple as you can and they still don't get it...

At least you don't have to deal with it getting repaired and it worked out in the end but what a headache.

Did you have to send your free Gears game back as well? And the least they could do was offer you a few free games that they can just write off...

Good Luck with the new one! ;)

[Buttcheeks]

Yeah thats what i ended up getting i have to ship my open copy of gears back with the box and they are sending me a new copy of gears and armored core 4 for free. In the end it will work out barring i see that order pop up sometime tonight. The guy tried to call me back after the whole fiasco and never got a hold of me so we will see what happens.

[ThrillKillBill]

stories like this are the exact reason i prefer to handle all my business face-to-face and with cash in hand. hell, when i got my elite system it wouldn't connect online at all and i called m$ and after 20 frustraiting minutes of them telling me my router isn't conpatable (even though their website says it is and even though it worked fime with my original 360) i finally hung up on them and called my buddy from ebgames to visit after work. he got it working in seconds and we celebrated my sudden good fortune with drinks and good smoke long into the night. before bestbuy fanbois jump on my use of ebgames in my post, plx note that i'm only mentioning the "friend" factor again =-)

[graf1k]

I must be lucky because except for yesterday when I was on the phone for 2 1/2 hours to get MS points credited to me account because of some shenanigans with my arcade games, I've had really decent customer service experiences with Microsoft and Dell, though I will say Dell has been on the decline in the past couple years. Still, they've always sorted me out relatively quickly. Then again, I have a habit of being quite snarky and nasty to customer service reps if I don't get what I want right away. Maybe that has something to do with it...

[Nodogg]

:uzi:
@ Dell Customer Service

This annoys me on many levels. First because I am a consumer like anyone else and I don't understand how companies can get away with this type of customer service. Second, some of you know that I work for Blue Cross & Blue Shield. I work in operations and have 13 customer service representatives that I am responsible for and if any of them acted like that I would be really, really upset. I'll give everyone a piece of advice. Try speaking to the customer service rep for a few minutes. Explain your problem, let them try to resolve it but if you are unsatisfied after they've explained their resolution ask for a supervisor. If that person doesn't give you want you want keep asking for their supervisor until you get to the point where they give you want you've asked for or tell you the next level of supervisor is not available, then ask for their name and number so you can schedule an appointment with them. That will get it done every time. Arguing back and forth with the CSR never works lol.

I feel for everything you had to go thru, but I am glad you got it resolved.

[KAPPZ IS BACK]

Well I don't know about Dell tech support. but for Microsoft, if I call them and it's someone who can barely speak english. I just ask for level 2 tech support, they can always speak english.

Now you just got to make sure that Dell take that charge off you when they get your broken system.

[DFILL450]

wow thats ridiculous...i bought my first 360 from dell wen it first came out which was a horrible idea...it broke on my 2 weeks from wen i got it and spent hours on the fone with them trying to get a new one...just horrible customer support

[xJoex]

Thank god you didn't take the printer! I have a Dell printer and its complete rubish! It's like saying 'how about we give you a free headache everytime you print something?' I hate all customer service helplines don't they understand that the customer is always right!

I am glad you got it sorted in the end though!

[Drednaught X]

wow, everytime i hear one of these sotries, i get concerned and look at my 360 (maybe it will stay working or something.)

[Buttcheeks]

Update to this fantastic time i spent yesterday. I had no e-mail at my house when i got home like i was supposed to so yet again i had to call in for another 2 hours. This time the person who i has spoken to earlier had recorded none of our converation thus the offer of the 2 free games and overnight shipping was null and void at this point. I will say this though i immediately asked for a manager when i called and this guy did alot of research and his final solution was to still give me the 2 free games and overnight shipping. Within 5 minutes of our conversation i had an e-mail from dell stating what they were giving me for my problems. At least they have one person there that knows what they are doing.

[ThrillKillBill]

well i'm glad you got proof via your email this time ..... hope you get your console fast and can get back to your games =-)


i'm still anti-dell

[Buttcheeks]

well i'm glad you got proof via your email this time ..... hope you get your console fast and can get back to your games =-)


i'm still anti-dell

Thanks man i appreciate it. Luckily for me though this was my second console for our bedroom. It was mainly for my wife to be able to play her arcade games while i was playing something else and also so she could play ranked gears and such with me. I am pissed at Dell for the stupidity of thier customer service members she is pissed because she is competing with me again for the console.

[Flea]

I think they are still taking the piss,
what would happen if you didnt have the money to pay for the other system?
either way your bank accounts gonna be short till they give you your money back.

[Buttcheeks]

I think they are still taking the piss,
what would happen if you didnt have the money to pay for the other system?
either way your bank accounts gonna be short till they give you your money back.

It's funny you mention that because i asked them the same question. The only reply i kept getting for the whole 3 to 4 hour experience is that is all we can do for you sir. Luckily i have a dell charge account and it had enough room on it to do this whole exchange b.s. but if i didn't man would i have been double pissed.

I think Dell needs to come up with a way to cross reference products in thier system. This whole problem started over the fact that the bundle i bought was dell part #393939 and was no longer available and just the xbox by itself was a totally different part number. The customer service robots are only allowed to exchange part number for part number they aren't allowed to venture outside the box and exchange it for the same product with a different part number. If you want to have some fun try calling them up and explaining how simple this is and have them go well um, well um to you about 500 times while thier brains fry from the overload of this revelation.