o Machamp o
01-10-2007, 11:54 PM
TO THE READER:
This note was written out of anger and to share my experiences with Xbox Customer Serive to a community that ACTUALLY CARES about what I am going through. Please Note: This story does contain uses of starred-out F words. Please do not read if this may offend you in any way. Spelling errors exist so don't flame me for it. And just to let you know, thanks for reading, and get ready to hear about my experience, with a bear. Or Bill Gates Minions. :uzi::uzi::uzi::uzi::grab:boom:boxer
Ok. So today, I feel like dusting off the goggles, and switching on the thermals and the Light Laser Gun. Yes, I am talking about none other than Splinter Cell Double Agent, which I just finished on Tuesday. Obviouslly I wanted to give a go with the "New and Improved" SvM. Now personally I am not a fanboy of 1800-4MY-XBOX becuase of some of their horrible customer service, covered up by people that constantly apolozige that your console is f'd up, and friendly people. Ok, so I power up my 360, overjoyed when I see that little Circle get own3d by the green X. Live blade loads up, and pop, No Xbox Live. I check everything I possibly can, then find out that my internet is down. I patientally wait for an hour for the internet to come back up, and when it does, I rush to put my ethernet cable in that modem so I can snap some necks. Judging from what I have already said about the customer service, you probably figured that something was going to happen, waiting for this climax. Well, wait, and you shall recieve
"Your connection to Xbox Live cannot be completed" or something like that. Ohh don't we all love that. I go to test my connection and I see that my IP address isn't confirming. Just perfect, after a day of needles and surprise county essays. So anyway, I call up 18004MYXBOX and hear. "Hey, I'm Max!" F*CK YOU MAX! HELP ME WITH MY IP ADDRESS! "So what can I help you with?" So after some rage at this flamer, I get to the IP help thingy. I do the first step that they tell me, then test my connection. While waiting for the connection to actually connect, *KAAABOOOOOSH* my 360 screen freezes and shows black and green boxes. I hang up with Max, and call back. "Hey, I'm Max!" After saying agent about 20 times, I just go with the flow and try to get help with my frozen screen. After not completing all the steps, they FINALLY get me to a person from half way around to world. So he helps me fix the problem then connects me to the XBL department so I can fix my IP test. So first off, I tell him about my recent experience then he tells me how to fix my ip test. Right off the bat, the 360 freezes. What now?
I turn off my 360 and turn it back on, and after about an hour on the phone with this guy, he tells me that I should call someone from my ISP to get my IP address, which I already know. So he gives me a refrence number and hangs up. I look at everything that he gave me, and I find a part that he skipped over after the DNS failed. He forgot to tell me about the dns serrvers. So I fix it myself, and FINALLY it works. I jump up and down then go eat dinner.
(INTERMISSION)[Go take a smoke break, drink break, beer break, bathroom break, or whatever floats your boat.]
So I finish eating, turn on my 360, pop in DA, hit the Xbox Live option on the game, and THE 360 FREEZES AGAIN. Flaming mad, I call back CS, and just rush Max through all the options and get connected to some girl whos probably from Spain. I tell her whats happening, about my screen freezing, and then she CONNECTS ME TO XBOX LIVE DEPARTMENT.
So, I talk to some French guy from Xbox Live, then he redirects me back to the hardware department. What happens next? *EHHNHN ENNHNHN* Call, disconnected. So now, the F-Bombs come out, and I'm cursing left and right around my house, and then call them back. I yell at Max for being an asshole and then he connects me to an agent. So I talk to this Mexian girl, and she FINALLY tells me what I want to hear, PROGRESS! So I'm now waiting for a fu*king week to send my 360 out, and until Feb to get it back. So I seriously think that McS should get better help, and people that talk English for an English number, and not someone who stubles to find their words, and actually someone that can HELP ME QUICKLY. And about Max, screw him, and bring back that woman that connected you to everyone, and gave you advice with your little touch tone keypad
Feedback is Encouraged
This note was written out of anger and to share my experiences with Xbox Customer Serive to a community that ACTUALLY CARES about what I am going through. Please Note: This story does contain uses of starred-out F words. Please do not read if this may offend you in any way. Spelling errors exist so don't flame me for it. And just to let you know, thanks for reading, and get ready to hear about my experience, with a bear. Or Bill Gates Minions. :uzi::uzi::uzi::uzi::grab:boom:boxer
Ok. So today, I feel like dusting off the goggles, and switching on the thermals and the Light Laser Gun. Yes, I am talking about none other than Splinter Cell Double Agent, which I just finished on Tuesday. Obviouslly I wanted to give a go with the "New and Improved" SvM. Now personally I am not a fanboy of 1800-4MY-XBOX becuase of some of their horrible customer service, covered up by people that constantly apolozige that your console is f'd up, and friendly people. Ok, so I power up my 360, overjoyed when I see that little Circle get own3d by the green X. Live blade loads up, and pop, No Xbox Live. I check everything I possibly can, then find out that my internet is down. I patientally wait for an hour for the internet to come back up, and when it does, I rush to put my ethernet cable in that modem so I can snap some necks. Judging from what I have already said about the customer service, you probably figured that something was going to happen, waiting for this climax. Well, wait, and you shall recieve
"Your connection to Xbox Live cannot be completed" or something like that. Ohh don't we all love that. I go to test my connection and I see that my IP address isn't confirming. Just perfect, after a day of needles and surprise county essays. So anyway, I call up 18004MYXBOX and hear. "Hey, I'm Max!" F*CK YOU MAX! HELP ME WITH MY IP ADDRESS! "So what can I help you with?" So after some rage at this flamer, I get to the IP help thingy. I do the first step that they tell me, then test my connection. While waiting for the connection to actually connect, *KAAABOOOOOSH* my 360 screen freezes and shows black and green boxes. I hang up with Max, and call back. "Hey, I'm Max!" After saying agent about 20 times, I just go with the flow and try to get help with my frozen screen. After not completing all the steps, they FINALLY get me to a person from half way around to world. So he helps me fix the problem then connects me to the XBL department so I can fix my IP test. So first off, I tell him about my recent experience then he tells me how to fix my ip test. Right off the bat, the 360 freezes. What now?
I turn off my 360 and turn it back on, and after about an hour on the phone with this guy, he tells me that I should call someone from my ISP to get my IP address, which I already know. So he gives me a refrence number and hangs up. I look at everything that he gave me, and I find a part that he skipped over after the DNS failed. He forgot to tell me about the dns serrvers. So I fix it myself, and FINALLY it works. I jump up and down then go eat dinner.
(INTERMISSION)[Go take a smoke break, drink break, beer break, bathroom break, or whatever floats your boat.]
So I finish eating, turn on my 360, pop in DA, hit the Xbox Live option on the game, and THE 360 FREEZES AGAIN. Flaming mad, I call back CS, and just rush Max through all the options and get connected to some girl whos probably from Spain. I tell her whats happening, about my screen freezing, and then she CONNECTS ME TO XBOX LIVE DEPARTMENT.
So, I talk to some French guy from Xbox Live, then he redirects me back to the hardware department. What happens next? *EHHNHN ENNHNHN* Call, disconnected. So now, the F-Bombs come out, and I'm cursing left and right around my house, and then call them back. I yell at Max for being an asshole and then he connects me to an agent. So I talk to this Mexian girl, and she FINALLY tells me what I want to hear, PROGRESS! So I'm now waiting for a fu*king week to send my 360 out, and until Feb to get it back. So I seriously think that McS should get better help, and people that talk English for an English number, and not someone who stubles to find their words, and actually someone that can HELP ME QUICKLY. And about Max, screw him, and bring back that woman that connected you to everyone, and gave you advice with your little touch tone keypad
Feedback is Encouraged